Updated Date: 12 / 31 / 2025
Effective Date: 12 / 31 / 2025
The Fygo Privacy Policy("Privacy Policy"） describes how LONSHIWILL LTD. ("Fygo", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from fygonas.com (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.
In this Privacy Policy, the terms "personal information" and "personal data" are used interchangeably and refer to information relating to an identified or identifiable natural person. Under applicable U.S. laws, "personal information" is defined as information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or household.
This Policy applies to our services offered on our websites, our applications, services provided from physical Fygo products ("Fygo Devices"), and digital or physical services directly offered by Fygo. For specific programs, products, or Services offered by Fygo, individual Service-specific privacy policies may supersede and prevail over this Policy or supplement this Policy in relevant parts.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.
1. Changes to This Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last Updated" date and take any other steps required by applicable law.
2. How We Collect Your Personal Information
To provide the Services, we collect personal information about you from a variety of sources, as set out below. The categories and specific information that we collect and use varies depending on how you interact with us.
In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide or improve the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.
3. What Personal Information We Collect
The types of personal information we obtain about you depends on how you interact with our Site and use our Services. The following sections describe the categories and specific types of personal information we collect, including in the preceding 12 months.
ⅰ. Information We Collect Directly from You
Information that you directly submit to us through our Services include:
Account information: username, email, password
Contact information: email address, name, phone number, city, company, position
Commercial information: your payment method and financial data (credit card, etc.)
Order information: items purchased, shipping address, transaction information, and any information you provide during a transaction, or other transaction-based content that you generate or connected to your account as a result of your transaction.
Customer support information: our chat and service history with us, and any other information you may provide us when you interact with us.
Some features of the Services may require you to directly provide us with certain information about yourself. You may elect not to provide this information, but doing so may prevent you from using or accessing these features.
ⅱ. Information We Collect Automatically
We may also automatically collect certain information about your interaction with the Services
Technical Information: your IP address, device's location, unique device identifiers, referral URL, computer and connection data (such as the type of operating system you use, device and software information, browser type, browser language and version, access times, Internet or other network activity such as weblog information)
ⅲ. Information We Obtain from Third Parties
We may obtain information about you from third parties, including from business partners, vendors and service providers who may collect information on our behalf, such as:
Our payment service providers, who collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payment in order to fulfill your orders and provide you with products or services you have requested, in order to perform our contract with you.
Dealers, from whom we may collect customer information, including email address, name, order history and phone numbers.
When you visit our Site, open or click on emails we send you, or interact with our Services or advertisements, we, or third parties we work with, may automatically collect certain information using online tracking technologies such as pixels, web beacons, software developer kits, third-party libraries, and cookies.
Any information we obtain from third parties will be treated in accordance with this Privacy Policy.
4. How We Use Your Personal Information
The purposes for which Fygo collects and processes personal data may include, but not limited to:
Operating our Sites to provide you access to and use of our Sites and Services;
Enforcing or defending our policies or contract with you;
Managing your Fygo Account;
Administering your use of our Services, to communicate with you and respond to your requests;
Customizing your Service experience with us, to improve our Services and products;
Providing you with our online or offline marketing measures and activities;
To detect and prevent fraud, verify payments, and improve service security and reliability.
To protect the rights, property and/or security of us, or any of our affiliates, business partners and/or customers.
To comply with laws, regulatory obligations, and legal processes.
5. Cookies
Our websites use cookies and similar technologies (such as web beacons, pixels, and local storage) that are essential for their operations. A cookie is a small text file that we store on your computer or device when you use our platforms. To learn more about cookies and similar technologies we use, please refer to our [cookies policy].
6. How We Share Your Personal Information
In certain circumstances, we may disclose your personal information to third parties for contract fulfillment purposes, legitimate purposes and other reasons subject to this Privacy Policy. Such circumstances may include:
To vendors or other third parties who perform services on our behalf (e.g., payment processing, data analytics, customer support, cloud storage, fulfillment and shipping).
To business and marketing partners to provide services to you, solely for the purposes specified in our agreements with such partners. Our business and marketing partners will use your information in accordance with their own privacy policies.
When you direct or request us to disclose certain information to third parties, or when you otherwise consent to disclose, such as to ship your products or through your use of social media widgets or login integrations.
With our affiliates or otherwise within our corporate group, in our legitimate interests to run a successful business.
In connection with a business transaction such as a merger, acquisition, or sale of assets.
To comply with any applicable legal obligations, including to respond to subpoenas, court orders, search warrants, and similar legal requests.
To enforce the Terms.
To protect or defend the Services, our rights, and the rights of our users or others.
Type of personal information disclosed that may be considered "sale" (as defined under applicable privacy law) include hashed email address, hashed phone number, user browsing activity information, user interaction information.
Categories of third parties to whom personal information was disclosed that may be consider "sale" (as defined under applicable privacy law) include social media networks and advertising partners.
7. Third Party Websites and Links
The Services may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on these sites. Information you provide on public or semi-public venues, including information you share on third-party social networking platforms may also be viewable by other users of the Services and/or users of those third-party platforms without limitation as to its use by a third party. Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators, except as disclosed on the Services.
8. Minor
We do not knowingly or intentionally collect personal information from individuals below the age of majority in their respective jurisdictions. Our Services are not directed to minors, and we do not encourage individuals under the applicable age of majority to use our Services.
If you believe we have collected personal information from an individual below the age of majority in their jurisdiction without parental/guardian consent, or if you are the parent or guardian of such an individual and wish to have their information removed, please contact us through the email address or physical address provided in the "Contact Us" section. Upon notification, we will promptly investigate the matter and take appropriate steps to delete any such personal information.
9. Security and Retention
Fygo employs multiple methods of data protection in order to minimize the risk of misuse, unauthorized access and disclosure, and loss of access. Some of these safeguards include the use of pseudonymization, data encryption, data hashing, and other technologies and permission control methods. When our employees directly handle or access your personal information, we do so on secured networks and through fine-grained permission control to limit who can access your information. Data you provide to us is encrypted and stored on both third-party storage and on Fygo-managed devices, depending on the service.
Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee "perfect security." In addition, any information you send to us may not be secure while in transit. We recommend that you do not use insecure channels to communicate sensitive or confidential information to us.
How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, to provide the Services, comply with legal obligations, resolve disputes or enforce other applicable contracts and policies.
10. Your Rights
You are able to exercise your following privacy rights by contacting us via contact information in the Contact Us in accordance with the applicable law as well as subject to certain limitations at law, including but not limited to:
Right to know: You may have the right to know what personal information we have collected about you, including the categories of sources from which the personal information is collected, the business or commercial purpose for collecting or sharing personal information, information about third parties to whom we share the personal information, and the specific pieces of personal information we have collected about you.
Right to Access: You may have the right to request access to personal information that we hold about you, including details relating to the ways in which we use and share your information.
Right to Delete: You may have the right to request that we delete personal information we maintain about you.
Right to Correct: You may have the right to request that we correct inaccurate personal information we maintain about you.
Right to Take Your Data with You / to Request A Copy of Your Data: You may have the right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.
Right to Opt-out Sales of Your Data. You have the right to direct us not to sell your personal information to third parties. This allows you to exercise control over who has access to your data and how it's used. When you exercise this right, we will cease selling your information upon receiving your request, subject to certain exceptions permitted by applicable privacy laws.
Right to Opt-out Targeted Advertising or Profiling. You may have the right to opt-out targeted advertising (as defined under applicable privacy law) or profiling (as defined under applicable privacy law) if we process your personal data for such use.
You may exercise any of these rights where indicated on our Site or by contacting us using the contact details provided below.
You have the right to appeal any decision we have made about your request by following the instructions in the communication you receive from us notifying you of our decision.
We will not discriminate against you for exercising any of these rights. We may need to collect information from you to verify your identity, such as your email address or account information, before providing a substantive response to the request. In accordance with applicable laws, you may designate an authorized agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require that the agent provide proof you have authorized them to act on your behalf, and we may need you to verify your identity directly with us. We will respond to your request in a timely manner as required under applicable law.
11. Contact Us
If you have complaints about how we process your personal information, please contact us using the contact details provided below. If you are not satisfied with our response to your complaint, depending on where you live you may have the right to appeal our decision by contacting us using the contact details set out below, or lodge your complaint with your local data protection authority.
Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please email us at support@fygo.io.
Consumers residing in California are afforded certain additional rights with respect to their personal information under the California Consumer Privacy Act or ("CCPA") and the "Shine the Light" Law. If you are a California resident, this section applies to you.
As described above, we have disclosed the information about our collection, use and disclosures of your personal information in the "How We Collect and Use Your Personal Information" and "How We Share Your Information" of this Privacy Policy. As required by certain state laws, we use extra tables below (served as "Notice at Collection") to explain this same information, including the categories of personal information we collect (and have collected over the preceding 12 months), types of recipients to which we disclose such information, and the ways we use each category of information.
| Categories of personal information we collected | Our business purposes for collection, use and disclosure | Sales of Personal Information | Sharing of Personal Information for cross-context behavioral advertising | To whom we disclosed and the purposes of disclosures |
|---|---|---|---|---|
| Identifiers (name, username, email, password, profile photo or picture, phone number, city, company, position, your IP address, unique device identifiers) Source: voluntarily provided by you and automatically collected. | · Operating our Sites to provide you access to and use of our Sites and Services; · Enforcing or defending our policies or contract with you; · Managing your Fygo Account; · Administering your use of our Services, to communicate with you and respond to your requests; · Customizing your Service experience with us, to improve our Services and products; · Providing you with our online or offline marketing measures and activities; | N/A | N/A | Recipients: · Payment processing service provider · Data analytics service provider · Customer support service provider · Cloud storage service provider · Fulfillment and shipping service provider Purposes: · Enforcing or defending our policies or contract with you · Managing your Fygo Account · Administering your use of our Services, to communicate with you and respond to your requests · Customizing your Service experience with us, to improve our Services and products · Providing you with our online or offline marketing measures and activities |
| Personal information described in subdivision (e) of Section 1798.80: (name, email, password, profile photo or picture, phone number, city, company, position, shipping address) Source: voluntarily provided by you | · Providing the Services to you, and fulfilling our contracts with you |
As described above in "Security and Retention" of this Privacy Policy, we retain personal information for as long as necessary to provide the purposes as set out under How We Collect and Use Your Personal Information section, subject to any legal obligations to further retain your information, for purposes of legal claims or investigations, or as set out in this Privacy Policy. We are required by law to keep some types of information for certain periods of time (e.g. statute of limitations). If your personal information is no longer necessary for the legal or business purposes for which it is processed, we will generally destroy or anonymize that information.
We only use or disclose (if applicable) sensitive personal information for purposes set forth in applicable laws thus do not process requests to limit use and disclosure of sensitive personal information.
In addition, under California law, operators of online services are required to disclose how they respond to "do not track" signals or other similar mechanisms that provide consumers the ability to exercise choice regarding the collection of personal information of a consumer over time and across third party online services, to the extent the operator engages in that collection. At this time, we do not respond to "do not track" signals. And we do not knowingly permit third parties to collect personal information about an individual’s online activities over time and across different online services.
If you are a California resident, you have the right to request, as applicable:
To know your personal information the business has collected about you, including the categories of personal information, the categories of sources from which the personal information is collected, the business or commercial purpose for collecting, selling, or sharing personal information, the categories of third parties to whom the business discloses personal information, and the specific pieces of personal information the business has collected about you;
To correct your personal information (for example, if it is inaccurate or incomplete);
To delete your personal information; and
To opt out of the sales or "sharing" (as defined under CCPA) of your personal information.
More details on how to make these requests are in the "Your Rights" section above. You can also email us directly at the email address in Section Contact Us to submit a request or designate an authorized agent to submit a request on your behalf. We may ask for additional information to verify the authenticity or your request or a request submitted by an authorized agent. We will not discriminate against you if you exercise your rights under the CCPA.
You have the right, at any time to direct a business that sells or "shares" personal information about you to third parties not to sell/share your personal information. This is the right to opt-out of sale/sharing. The meaning of "sell" and "sharing" under the CCPA is broadly defined and can include sharing your information for any economic benefit.
To the extent that any such third party is not considered a service provider or contractor under CCPA or CCPA is interpreted in a way that any action of Fygo is a "sale" or "sharing", and to the extent that you wish us not to sell or share such information, please submit your request using the methods listed below.
Email: support@fygo.io
For consumers residing in California, we do not share your personal data with third parties for those third parties’ direct marketing purposes.
This "ADDITIONAL TERM FOR JAPANESE USER" (this "Addendum") supplements the Fygo Privacy Policy and applies specifically to the handling of personal information of users residing in Japan. In the event of any inconsistency between the provisions of this Addendum and the provisions of the Policy, the provisions of this Addendum shall prevail with respect to users residing in Japan. Fygo complies with the Act on the Protection of Personal Information of Japan (the "APPI") and related guidelines to ensure the proper handling of your personal information.
We will use the personal information we collect only within the scope of the purposes described in "4. How We Use Your Personal Information" of the Policy. We will not use your personal information beyond this scope without obtaining your prior consent, except where permitted by the APPI or other applicable laws.
We may jointly use your personal information with our group companies as described in "6. How We Share Your Personal Information" of the Policy. In accordance with the APPI, we provide the following details regarding such joint use:
Items of Personal Information to be Jointly Used Name, address, phone number, email address, purchase history, account information, and other information described in " How We Collect Your Personal Information" of the Policy.
Scope of Joint Users：Our affiliates and group companies.
Purpose of Use by Joint Users:：Same as the purposes described in "4. How We Use Your Personal Information" of the Policy.
Person Responsible for Management of Joint Use:LONSHIWILL LTD.
Address：48 Warwick Street, London, United Kingdom, W1B 5AW
Email：support@fygo.io
We will not provide your personal information to third parties (including those located outside of Japan) without obtaining your prior consent, except in the following cases:
We may entrust the handling of personal information, in whole or in part, to third-party service providers (such as Cloud hosting and IT infrastructure providers, Payment processors, Logistics and delivery companies, Customer support services, Marketing and analytics partners.) within the scope necessary to achieve our business purposes. In such cases, we will exercise necessary and appropriate supervision over these providers to ensure the security of your personal information.
We may also provide personal information to third parties without your consent in the following statutory cases:
When required by law;
When necessary for the protection of the life, body, or property of an individual and it is difficult to obtain your consent;
When specifically necessary for improving public health or promoting the sound growth of children and it is difficult to obtain your consent;
When necessary to cooperate with a national government organ, a local government, or a person entrusted by them in performing affairs prescribed by laws and regulations, and obtaining your consent is likely to impede the performance of such affairs;
When personal information is provided as a result of the succession of business due to a merger or other reasons;
When the information is jointly used pursuant to Section 2 above.
We may transfer and store your personal information on servers or with third-party service providers located outside of Japan (e.g., the China, Singapore). When providing personal information to third parties in foreign countries, we will take necessary measures required by laws and regulations, such as confirming that the destination country has a personal information protection system equivalent to that of Japan, or concluding appropriate data protection agreements with the recipient.
We store the personal data of our Japanese user in the data center located in Singapore.
We take necessary and appropriate measures to prevent the leakage, loss, or damage of personal information and to otherwise manage the security of personal information (including, but not limited to, the measures described in "9. Security and Retention" of the Policy). If you wish to know the specific details of the security management measures we have implemented, please contact us at the inquiry details below.
Users in Japan have the right to request the following regarding "Retained Personal Data" held by us: notification of the purpose of use; disclosure; correction, addition, or deletion of content; suspension of use or erasure; and suspension of provision to third parties. Please contact us at the email address listed in the "Contact Us" section below. We will respond without delay in accordance with the law after verifying your identity.
For any questions, complaints, or Requests for Disclosure, etc., regarding this Addendum or our handling of personal information, please contact:
Email: support@fygo.io
Address: 48 Warwick Street, London, United Kingdom, W1B 5AW
| N/A |
| N/A |
| Recipients: · Customer support service provider · Cloud storage service provider · Fulfillment and shipping service provider Purposes: · Provide the Services to you, including order fulfilment |
| Professional or employment information: (name, email, company, position) Source: voluntarily provided by you | · Providing you with our online or offline marketing measures and activities; · Establish a business connection with you; | N/A | N/A | Recipients: · Cloud storage service provider Purposes: · Provide the Services to you |
| Characteristics of protected classifications under California or federal law We do not collect the above-mentioned information. | N/A | N/A | N/A | N/A |
| Commercial information: (Items purchased, transaction information, and any information you provide during a transaction, or other transaction-based content that you generate or connected to your account as a result of your transaction.) Source: voluntarily provided by you, collected from third parties | · Providing the Services to you, and fulfilling our contracts with you | N/A | N/A | Recipients: · Payment processing service provider · Data analytics service provider · Customer support service provider · Cloud storage service provider Purposes: · Provide the Services to you |
| Geolocation data: (IP address and device location data) Source: voluntarily provided by you, automatically collected by us. | · Providing the Services to you, and fulfilling our contracts with you | N/A | N/A | Recipients: · Cloud storage service provider Purposes: · Providing the Services to you, and fulfilling our contracts with you |
| Audio, electronic, visual, thermal, olfactory, or similar information: (profile photo or picture) Source: voluntarily provided by you | · Providing the Services to you, and fulfilling our contracts with you | N/A | N/A | Recipients: · Cloud storage service provider Purposes: · Managing your Fygo Account |
| Profiles and inferences: your order history Source: automatically collected by us | · Marketing and Advertising | N/A | N/A | Recipients: · Data analytics service provider · Cloud storage service provider Purposes: · Provide the Services to you |
| Sensitive personal information: (your payment method and financial data (credit card, etc.)) Source: voluntarily provided by you, automatically collected by us. | · Providing the Services to you, and fulfilling our contracts with you | N/A | N/A | Recipients: · Payment processing service provider · Customer support service provider · Cloud storage service provider · Fulfillment and shipping service provider Purposes: · Providing the Services to you, and fulfilling our contracts with you |
| Internet activity and network data: (referral URL, computer and connection data (such as the type of operating system you use, device and software information, browser type, browser language and version, access times, Internet or other network activity such as weblog information) | · Operating our Sites to provide you access to and use of our Sites and Services; | N/A | N/A | Recipients: · Data analytics service provider · Cloud storage service provider Purposes: · Operating our Sites to provide you access to and use of our Sites and Services |